Solving for Innovation 2022

Customer experience insights

As the world continues to go digital, discover the growing role that personalization and customer experience plays in IT teams and how cloud adoption can help organizations reach their goals.

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Start Solving for Innovation with Google Cloud

Your organization can become a digital leader by partnering with Google Cloud. We help you manage technology tradeoffs and offer expertise on where to best place investments to work smarter, faster, and more securely.

Open Cloud: Commitment to multi-cloud, hybrid-cloud, and open-source lets you use your data and run apps in your environment of choice – without vendor lock-in.
Data Cloud: Machine learning and advanced analytics maximizes business insights from your data.
Trusted Cloud: Protect what’s important with the same advanced security we use for our own operations.
Collaboration Cloud: Unite teams, collapse silos, upskill talent, and keep you on top of internal change with the digital tools and apps loved by billions, including Gmail, Chat, Calendar, Drive, Docs, Sheets, Meet and more – all in a single integrated workspace.

Wherever you are in your transformation, Google Cloud can get you there faster.

Download the research report and then reach out to our team to discuss how we can help you start to build what’s next.

Agenda

Track 1

Track 2

8:30 AM–09:30 AM

Registrations

Registrations
9:30 AM–09:40 AM

Opening Keynote: Lorem ipsum dolor sit

Firstname Lastname, Position, Company XYZ

Opening Keynote: Lorem ipsum dolor sit

Firstname Lastname, Position, Company XYZ
9:40 AM–10:00 AM

Pushing the limits of BigQuery with Kabam

Firstname Lastname, Position, Company XYZ

Pushing the limits of BigQuery with Kabam

Firstname Lastname, Position, Company XYZ

Track 1

Track 2

Track 3

8:30 AM–09:30 AM

Registrations

Registrations

Registrations
9:30 AM–09:40 AM

Opening Keynote: Lorem ipsum dolor sit

Firstname Lastname, Position, Company XYZ

Opening Keynote: Lorem ipsum dolor sit

Firstname Lastname, Position, Company XYZ

Opening Keynote: Lorem ipsum dolor sit

Firstname Lastname, Position, Company XYZ
9:40 AM–10:00 AM

Pushing the limits of BigQuery with Kabam

Firstname Lastname, Position, Company XYZ

Pushing the limits of BigQuery with Kabam

Firstname Lastname, Position, Company XYZ

Pushing the limits of BigQuery with Kabam

Firstname Lastname, Position, Company XYZ

Ecommerce continues to rise

- Organizations have been forced to close hundreds of physical locations, reduce their workforce, and embrace new ecommerce and hybrid shopping experience models. They learned very quickly that traditional monolithic platforms limit their ability to deliver highly-personalized, seamless experiences. Across the globe, the use of digital marketing technology to ensure targeted marketing and better customer experience is low, either in the ‘initiating stage’ or ‘evolving stage’*.

Customers value their own privacy

- Companies not only collect, but process massive amounts of data on a daily basis and customers expect their personal data to be handled with utmost care. Digital leaders* understand that safeguarding data is important to their customers and 68% prioritize cybersecurity across the C-suite.

Data analytics for better customer experiences

- Cloud services help organizations ensure access to high-quality data from different business ecosystems, leading to superior insights and customer engagement. Almost half of digital leaders say that the expertise of their workforce is significantly greater than that of their peers because they have built best-in-class capabilities, such as developing cloud-native apps and optimizing user experience through personalization.

Speakers

Firstname Lastname

Developer Advocate of Machine Learning,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Firstname Lastname

Customer Engineer,

Google Cloud

Our partners

Platinum

Silver

Learn More

^[*Condition]

^{*The research scored companies on 4 tiers of maturity with the final ‘enabled’ stage regarded as digital leaders and the first ‘initiating’ stage known as digital laggards.}

^{Initiating: A strategic approach to digital transformation is not yet defined.}
^{Evolving: A strong awareness of digital value, but are still building capabilities.}
^{Transforming: Cloud-heavy approaches and mature data practices.}
^{Enabled: Fully mature cloud strategies with high-quality data guide business decisions with strong C-suite leadership.}

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The Keys to Scaling Digital Value

Customer experience insights

Start Solving for Innovation with Google Cloud

Agenda

Track 1

Track 2

Track 1

Track 2

Track 3

Ecommerce continues to rise

Customers value their own privacy

Data analytics for better customer experiences

Speakers

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Firstname Lastname

Our partners

Platinum

Silver

Learn More

Industry Insights

Infographic

Country Insights

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Country one

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